I received the wrong electric motor… I received the wrong electric motor that your site listed it would fit my SF42 suburban RV heater. I had a difficult time getting assistance and when I did I was being charged a Restocking fee of 30 percent. Refund fee took over a week to received. I was stated the correct motor would cost $207. This price was way over priced. I found the correct motor for $138. The poor handling of this situation caused too much frustration. Plus I did not received a Proper Return Label and had to pay for return shipping.

Excellent service and quick to respond Excellent service and quick to respond. Had some issues with door kit i ordered and were easily resolved. No waiting on hold, everything was handled in the first attempt. May i add we love having an endless supply of hot water in the camper. The suburban st-60 works great.

The Suburban RP-30N furnace and housing Cabinet The Suburban RP-30N furnace and housing cabinet arrived with no damage. I had read on Amazon reviews that it is very common for these components to be damaged in shipment due to poor packaging. I had requested additional packaging and was not disappointed. The outer box was a large double box and small airbags were wrapped around the inner box. The funace inner box had foam on the top and bottom of the furnace. This furnace is going into a 1967 Airstream that is being restored. The unit has not been tested to date, but, hopefully it will perform well.

What made the experience great was the…Great service, great follow up What made the experience great was the fact that the part I ordered was needed right away and someone took the time to let me know that particular part was a special order, so I had to cancel, and you processed the refund very fast.

Haven’t had such incredible proactive… Haven’t had such incredible proactive service support in a long time.