I received the wrong electric motor… I received the wrong electric motor that your site listed it would fit my SF42 suburban RV heater. I had a difficult time getting assistance and when I did I was being charged a Restocking fee of 30 percent. Refund fee took over a week to received. I was stated the correct motor would cost $207. This price was way over priced. I found the correct motor for $138. The poor handling of this situation caused too much frustration. Plus I did not received a Proper Return Label and had to pay for return shipping.

Great service We needed a new glass cover for our range top when the old one broke. Suburban shipped one to us priority so it got here before our next trip but it arrived broken. When I contacted them, they immediately shipped a replacement with a different shipper, handled the claim against the original shipper and the replacement still arrived before we left for our trip. They made the whole process very smooth despite the hiccup and the new cover fit great and was easy to install.

I was able to find the part that I… I was able to find the part that I needed for my furnace and it came within the estimated time frame.

Finding part and ordering was a breeze! Finding part and ordering was a breeze! Part arrived very quickly! Highly recommend this company!

Excellent service and quick to respond Excellent service and quick to respond. Had some issues with door kit i ordered and were easily resolved. No waiting on hold, everything was handled in the first attempt. May i add we love having an endless supply of hot water in the camper. The suburban st-60 works great.