Part still missing Ordered my part, received confirmation and never received my part. I emailed customer service and was told that I need to file a claim with UPS.

I received the wrong electric motor… I received the wrong electric motor that your site listed it would fit my SF42 suburban RV heater. I had a difficult time getting assistance and when I did I was being charged a Restocking fee of 30 percent. Refund fee took over a week to received. I was stated the correct motor would cost $207. This price was way over priced. I found the correct motor for $138. The poor handling of this situation caused too much frustration. Plus I did not received a Proper Return Label and had to pay for return shipping.

The Suburban RP-30N furnace and housing Cabinet The Suburban RP-30N furnace and housing cabinet arrived with no damage. I had read on Amazon reviews that it is very common for these components to be damaged in shipment due to poor packaging. I had requested additional packaging and was not disappointed. The outer box was a large double box and small airbags were wrapped around the inner box. The funace inner box had foam on the top and bottom of the furnace. This furnace is going into a 1967 Airstream that is being restored. The unit has not been tested to date, but, hopefully it will perform well.

The person that helped me was the… The person that helped me was the nicest person I have ever dealt with in customer service. She went out of her way to achieve my goal and kept me informed thru the whole thing I was and am very happy and pleased. I would recommend you to anyone Thank you

I ordered (2) two items I ordered (2) two items, that weighed maybe 6 ounces. Paid for 3 day delivery. $24.00. Items took a week to arrive at our winter home. We have left and returned to Pennsylvania. So, they are NO use to me now. Will not be back to South Carolina until, October.