His Good Mood was Contagious Last night 12/3, my driver Mohammed was amazing. He was prompt, communicative, helpful and a great driver like all MATRIX drivers. Additionally his upbeat personality lifted my spirits after my 2 hour delay. Instead of feeling worn out I was upbeat! His good mood was contagious. Thank you, Roberta

Never stranded Having used Matrix over the years I have always been treated with prompt and courteous service by all drivers but especially by Rafiq. A scheduled flight from LaGuardia was canceled after sitting on the tarmac for nearly 3 hours and trying to re-book after another 3 hours I called Matrix to take me back home expecting another long wait. That was not the case. Rafiq was was dispatched and waiting while I was still navigating the airport and took me home to fly another day. Thanks to all at Matrix.

Driver arrived early Driver arrived early and brought us to our destination on time. Highly recommend this service. Only issue was received a text and email an hour after drop-off that a driver was waiting to pick us up. Called Matrix and was told it was just a technical issue.

Both my trip to the airport and return… Both my trip to the airport and return were excellent. Pick up to the airport was on-time and prompt. Yesterday, on my return, I was confused about the new pick-up location at LaGuardia, but your driver was exceptionally patient both waiting for me and directing me to the proper pick up location. Although I do not travel often, every time I need your service I can depend on you. You are the best!

Dependable and Understading I have used Matrix many times over the years. They have always been on time (early really) and made pick-ups from JFK a breeze. On my most recent trip my plane had to make an emergency landing at a different airport and it was hours before I arrived at my final destination. Matrix was understanding and did not charge me for the delay and made sure someone was there to pick me up when my plane finally got in. I recommend them to all!