Stealing your money for broken scooters!! We repeatedly paid for scooter rides for scooters that wouldn’t start, or would stop running in the middle of the ride even though it was showing it had plenty battery life left. It would charge a dollar each time to unlock, so I had at least three rides costing me around $2 where I literally didn’t go ANYWHERE because the scooter wouldn’t start! And yes, I was pushing off with my foot for quite a bit while trying to turn it on and it wouldn’t work. Then, on my last attempt, I couldn’t even unlock it because my account had less than $5 on it! So that’s more money down the drain because our city we are from doesn’t even have Helbiz, so I won’t get to use it once we get done with our vacation! This scooter company is beyond frustrating, they are wringing money from everyone left and right without delivering a reliable service. Absolute trash.

Wish I could give 0 Wish I could give 0. Wanted to ride one to universal theme park but get there and it’s no parking ANYWHERE NEAR the park. The only place I could park is exactly where I got it. Staff was rude and unhelpful and took a week for me to be approved for a refund after complaining continuously. They tried lying and saying I didn’t park In the right area and everything. Never ever again.

0 starts 0 starts. The scooters don't work, you have to preload money Into their app 1st, before use. The other companies that offer the same service don't do this. Requested a refund and now the want me to send them ID's and all kinds of stuff. I paid for 2 broken scooters

Beware of the “day pass” Beware of the “day pass”! Apparently it is only for four separate 30 minute rides. We rode for 61 minutes so only the first 30 minutes was covered under the $9.99 day pass fee and we were charged for the other 31 minutes. When we contacted support they told us there was nothing they could do and we should have ended our ride at 30 minutes and started a new one. How does that make sense???

Mafia scammers don’t trust -