Rode me into the poor house Rode the scooter for 16 minutes and used the "pause" option. Only put $10 on the Helbiz wallet but they decided to charge me even when I wasn't riding the stupid thing. Someone was able to take the scooters when they were paused (and while we were still charged for the scooters btw) total bill on my bank account was $43 for a $16 scooter ride. Now they won't give me a refund and have told me to "be more careful in the future" ABSOLUTE CRIMINAL. I am currently contacting my credit card company for fraudulent activity.

I would never again rent scooters from… I would never again rent scooters from this company. Their “day pass” was a joke for the price. Lime is so much better and I’m going to spread the word to everyone I know. Their customer service rep was rude and I could not understand her. Poorly run company.

0 starts 0 starts. The scooters don't work, you have to preload money Into their app 1st, before use. The other companies that offer the same service don't do this. Requested a refund and now the want me to send them ID's and all kinds of stuff. I paid for 2 broken scooters

Very unhelpful Very unhelpful, I was overcharged and there was nothing they can do about it other than give me a coupon. Do not use this scooter company, I’d kick them all down if it wasn’t illegal.

Absolutely the WORST experience ever Absolutely the WORST experience ever! No indication of price but I figured I was going 1 mile it wouldn’t be that expensive.. I goggle it and Google said .35/minute. It took me 5 minutes to just get the thing the work!!! And then when we rode it took another 5 minutes to find a place to park it in the “zone”. I was charged .85/minute!!! Which needed you being $17 plus, and since it was me and another person it was times 2!!! When I tried to contact them I got a statement saying it “clearly says .85/min” that is not true… and on to of that the receipt said 41 miles!!! In 20 mins? Impossible!!! This is totally wrong and they overcharge without a way of contacting them you’re basically screwed…