Charged double the initial price The car was good but the communication process around insurance cost was terrible. I paid $150 at the checkout, where nothing was saying about the additional costs I’d have to pay on site. I ended up paying $300 nonrefundable. It’s a ripoff.

No pre notice that needed to bring an… No pre notice that needed to bring an insurance card with you . Added an extra 25 per day for insurance even though i have insurance . No other rental car company has this policy. Very unprofessional staff. Rudest I’ve ever encounter. And i rent cars at least once per month. Ending price was 300% more than quoted on orbitz.

The process to get the car took an hour… The process to get the car took an hour to an hour and a half and I found the process very inefficient and cumbersome. The shuttle was very inconvenient. Upon return, we almost missed our flight because it took so long for a shuttle to return from the airport to take us to the terminal. Fees for toll roads were not disclosed upon reservation which was very frustrating and added additional fees. Overall very disappointed and probably wouldn’t use this company again.

Unexpected conditions in the contract. They never show in detail all the charges about the mandatory insurance of 29 dollars per day also if you already paid the 10 dollars insurance online. They didn’t tell nothing about the 15 dollars of tolls per day and their policies of penalize you if you don’t use it. Finally you have to wait like 20 minutes per customer in the front desk, I think is because anyone wanted to accept those conditions.

The guys were all great The guys were all great. We got a clean vehicle with minor damage but kinda to be expected where we were. The vehicle damage was clearly described in the inspection before we went through it so they do a great job at inspecting before and after the car is dropped off. All their vehicles are nice and I'm grateful for the kind service.