Seems like a catch Seems like a catch, you guys offer this good deal and when you getting on the place there are a lots of requirements, about what insurance company you have. Its kind pushing you to get yours insurance that sometimes it is more expensive than the rent itself. Also the quality of the cars are bad. Worn-out cars and sometimes not very clean. Not talking about the rudeness of the counter personal treating you like a tug.

The process to get the car took an hour… The process to get the car took an hour to an hour and a half and I found the process very inefficient and cumbersome. The shuttle was very inconvenient. Upon return, we almost missed our flight because it took so long for a shuttle to return from the airport to take us to the terminal. Fees for toll roads were not disclosed upon reservation which was very frustrating and added additional fees. Overall very disappointed and probably wouldn’t use this company again.

No pre notice that needed to bring an… No pre notice that needed to bring an insurance card with you . Added an extra 25 per day for insurance even though i have insurance . No other rental car company has this policy. Very unprofessional staff. Rudest I’ve ever encounter. And i rent cars at least once per month. Ending price was 300% more than quoted on orbitz.

Unexpected conditions in the contract. They never show in detail all the charges about the mandatory insurance of 29 dollars per day also if you already paid the 10 dollars insurance online. They didn’t tell nothing about the 15 dollars of tolls per day and their policies of penalize you if you don’t use it. Finally you have to wait like 20 minutes per customer in the front desk, I think is because anyone wanted to accept those conditions.

The location near Houston IAH airport…Renter Beware The location near Houston IAH airport is horrendous. They are rude, unprofessional, and a complete rip off. They don’t even have a shuttle to pick you up for the airport. I booked a 7 passenger suburban when I arrived they said it has mechanical issues, offered a smaller call that could not accommodate my party or our luggage. They then said they would come pick up 2 members of my party, rent us the smaller car, and then we could drive back to the airport and pick the rest of our party up. They were texting from a personal number asking to send a picture of my license and insurance. They were unwilling to work out anything to accommodate my party and left us at the airport and still tried to charge us for the rental. Do not use them.