I have been renting vehicles for 50… I have been renting vehicles for 50 years and have never had to pay additional auto insurance until Next Car. My insurance agent said we were covered up to $100,000 but Next Car would not accept it and made us pay an additional $149.00. When I tried to get a refund I was told that once I signed the contract I could not get a refund. I had already paid for the car through Priceline and I had been waiting for an hour to get the car. It was an expensive lesson learned but I will not be returning to next Car again.

Highly recommend Rental pickup/drop off in Vancouver, Canada. The service was excellent. I had to call in to hold my reservation with flight delays which was honored. Pickup & drop off was done timely by polite, professional staff in clean vehicles. Staff drove safely. The rental vehicle was in good condition & served well without a problem. The pricing was so much better than the high cost rentals available at the airport.

Charged double the initial price The car was good but the communication process around insurance cost was terrible. I paid $150 at the checkout, where nothing was saying about the additional costs I’d have to pay on site. I ended up paying $300 nonrefundable. It’s a ripoff.

Insurance Certificate Make sure that people understand that they need a copy of their insurance certificate. Everyone at the counter had a problem of some sort. Didn't take American Express, or debt cards. That was a problem Thankfully it was resolved. The girl at the counter was very nice and tried to accomodate.

The location near Houston IAH airport…Renter Beware The location near Houston IAH airport is horrendous. They are rude, unprofessional, and a complete rip off. They don’t even have a shuttle to pick you up for the airport. I booked a 7 passenger suburban when I arrived they said it has mechanical issues, offered a smaller call that could not accommodate my party or our luggage. They then said they would come pick up 2 members of my party, rent us the smaller car, and then we could drive back to the airport and pick the rest of our party up. They were texting from a personal number asking to send a picture of my license and insurance. They were unwilling to work out anything to accommodate my party and left us at the airport and still tried to charge us for the rental. Do not use them.