The process to get the car took an hour… The process to get the car took an hour to an hour and a half and I found the process very inefficient and cumbersome. The shuttle was very inconvenient. Upon return, we almost missed our flight because it took so long for a shuttle to return from the airport to take us to the terminal. Fees for toll roads were not disclosed upon reservation which was very frustrating and added additional fees. Overall very disappointed and probably wouldn’t use this company again.

I was told the price to select Nextcar… I was told the price to select Nextcar fuel plan on drop off. My party got it a well but when I called the rep remembered me and my party for the 2 vehicles we secured. However I was charged for full fuel cost and for an empty tank as well. Never got a response back and it’s close impossible to get live person on the phone.

A few surprises!! A efficient check in ......however a couple of surprises like temporary rental deposit150.00 charge on your credit card until the car is returned then its been over a week and NO refund of that charge yet!! You must remember to bring your own insurance evidence or you will have to take theirs...luckily I had phone app with my insurance info!! Lots of extra fee charges!!

Terrible customer service Terrible customer service. Supervisors/managers don't know what they're doing. Wanted to extend my rental and was charged twice as much. Insurance policy is ridiculous - they "force" you to use their insurance even when you have supporting document when you want to use your own insurance. Never again. Terrible car rental company.

The guys were all great The guys were all great. We got a clean vehicle with minor damage but kinda to be expected where we were. The vehicle damage was clearly described in the inspection before we went through it so they do a great job at inspecting before and after the car is dropped off. All their vehicles are nice and I'm grateful for the kind service.