Do not believe their hype - STAY AWAY Do not believe their hype. It really is too good to be true. Same story as other reviews. We started our subscription last April, and it was supposed to be for 36 months. To stave off insolvency because they over-promised and are under-delivering, they're demanding the car back and offering terrible terms to make us whole. They want us to pay them to come pick it up the car even though termination was not initiated by us. They've never fully delivered on their promises, slowly diminishing their end of the deal over the last year until this final straw. They've clearly shown they do not care about their customers or living up to their own hype.

I was skeptical at first.... I was skeptical at first... After placing my order and knowing it would be awhile before delivery (about 60 days), I knew a lot could go wrong. About 30 days before delivery I was offered a different vehicle due to supply chain issues. The vehicle offered was an upgrade and they honored their originally agreed price. They have been responsive, honest, they've followed through on every commitment made and I've come to the conclusion that if all companies could behave like DriveGo, we would all be a lot happier out here in consumer-world. Kudos to you, DriveGo. You have a satisfied customer here in Tampa, two months into our agreement.

I reiterate all of the bait and switch… I reiterate all of the bait and switch tactics users have mentioned below. 1) No response from Go or ability to work with me when I received my notice to return car. It was pretty much, "tough luck".2.) No incentives to continue to use their service given how the inconvenience. 3.) I work in finance and understand the CFPB complaints should be taken seriously. I mentioned this to GO (as I logged a complaint) and there was no response. I understand the market condictions, but truly baffling how they expect to make it as a start up with this customer experience.

Skip the dealer. Seriously. I've never had a flawless dealer experience. Despite being an excellent customer regarding credit, upgrades and flexibility their "deals" always feel like a ripoff. The subscription angle of Go is like a loophole for buyers like me. Especially if you want a new vehicle, familiar with leases and are decisive. For the first time my credentials and style seemed to matter. This is the way I'll do it from now on.

Great! I was so pleasantly surprised with just how simple of a process getting my GO car was. From when I first started the process, I had the vehicle delivered exactly 1 week later. Terri was helpful throughout the process with promptly answering any questions I had via text. The delivery was quick and so straightforward. Wonderful experience so far!