DO NOT TRUST THE 5 STAR REVIEWS! DO NOT TRUST THE 5 STAR REVIEWS!! This insurance company is a COMPLETE SCAM! They refuse to work on your vehicle even though it’s covered through the insurance coverage. They give both the customer and auto repair facilities the run around. American Auto Shield refuses to provide car rentals even though it’s covered in the insurance coverage. This company has held up any work that needs to be done on my brother’s car for almost 2 MONTHS!! They have extensive complaints through the Better Business Bureau and are not an accredited business! COMPLETE SCAM!!

Great Company Good Customer Service My experience with this company was great. My customer service representative was very friendly and helpful in working with me to get my vehicle towed to the dealership that I requested. The transaction went smoothly just like clock work.

Worse company ever Worse company ever. I was told my vehicle needed a transmission. I use Carshield My contact list it covers transmissions. American Auto Shield told me my claim was denied because it was for an electronic part. Now I cant get my vehicle fixed These companies should be shut down because they rip people off. Thanks for nothing

Car Tow Request A+++ My call to Carshield was answered by a very polite & cheerful customer service rep. He asked for details and quickly got to work finding a tow truck. I did decide to have him call back instead of stay on hold. He called me back soon after and had a tow scheduled for my car, which actually showed up 2 hours faster! FYI ~ This was a non emergency. This gentleman did his job efficiently and with a smile .. I could hear it!

Dishonest I am disappointed as many repair shops in VA will not work with Car Shield. Car Shield doesn’t pay the listed price for labor as stated in the policy. They pay an estimated dollar amount based on US National Labor Guide which is very inaccurate leaving the customer with charges in addition to your copay.