Dishonest I am disappointed as many repair shops in VA will not work with Car Shield. Car Shield doesn’t pay the listed price for labor as stated in the policy. They pay an estimated dollar amount based on US National Labor Guide which is very inaccurate leaving the customer with charges in addition to your copay.

Our unexpected Experience.Considering the time of the incident it… Considering the time of the incident it took the wrecker driver about an hour to arrive which was not bad. The driver (his name was Glen) was awesome. Thank you Car Shield and Glen of Flat Rock Towing & Recovery, LLC

Great Company Good Customer Service My experience with this company was great. My customer service representative was very friendly and helpful in working with me to get my vehicle towed to the dealership that I requested. The transaction went smoothly just like clock work.

UNEDUCATED AND DISTESPECTFUL This is the claim department for Car Shield. Worst experience of my life. Cancelled my car shield today due to horrific customer service in the claim department. No communication, all call centers, never get the same person to talk to, DISRESPECTFUL adjuster to my mechanic on a 3-way call, closed my claim before they even moved forward. I would NEVER let this company do anything toward a claim ever again. As a single mom and it being the holidays I am appauld and disgusted by the customer service from all angels.

Looking for a reason to deny me help!!! I was happy to get a live person. I am disappointed that my repair was denied due to rust or corrosion. I live in a State where this is unavoidable. This makes me apprehensive about our future relationship. If you are going to deny a claim, and I have paid you on time every month for over a year is very disappointing to me. Are you here just to take my money? How can you offer me a piece of mind if I have to fear if you will stand behind me in a time of need????