Lesford “Lj” McKenzie
GBThey take forever to process your claim & Don't Cover Rental for a reasonable amount of time… They take forever to process your claim and expect you to foot the bill for the rental, as they only cover 7 days. They then allowed their appraiser to lie to me and tell me that the part would be delivered in 5 days. I spoke with the mechanic, who said the work would be done in 1 day, so this should have worked for me. I went and got the rental based on that information. Since then, they called me and said that the shipping will take longer, but they will not cover the rental for a longer period because the repair is not covered in the contract. I understand contracts, so I get it, but as a customer, giving a 1-star review is deserved for what I have had to put up with this service and what its going to cost me out of pocket.
Dawn
GBWorse company ever Worse company ever. I was told my vehicle needed a transmission. I use Carshield My contact list it covers transmissions. American Auto Shield told me my claim was denied because it was for an electronic part. Now I cant get my vehicle fixed These companies should be shut down because they rip people off. Thanks for nothing
Wayne Magee
GBOur unexpected Experience.Considering the time of the incident it… Considering the time of the incident it took the wrecker driver about an hour to arrive which was not bad. The driver (his name was Glen) was awesome. Thank you Car Shield and Glen of Flat Rock Towing & Recovery, LLC
Consumer
GBGreat service Provider showed up promptly heard my concerns as it was late at night. Very respectful and professional will request that company again.
Anne Paterson
GBCar Tow Request A+++ My call to Carshield was answered by a very polite & cheerful customer service rep. He asked for details and quickly got to work finding a tow truck. I did decide to have him call back instead of stay on hold. He called me back soon after and had a tow scheduled for my car, which actually showed up 2 hours faster! FYI ~ This was a non emergency. This gentleman did his job efficiently and with a smile .. I could hear it!