Paid for manual and that was the end of… Paid for manual and that was the end of it. No manual, no customer service, no response to live chat etc. No link. Sounds like scammers. Seems like I'm not the only one who thinks this. One star is one too many.

Worth of money I ordered workshopmanual for my Skoda Octavia 2011. My payment method was PayPal. I emailed them my Paypal-account e-mail address and link to the manual I wanted. Then after payment via PayPal, I got return e-mail with downloadlink. The workshopmanual was already in PDF-files so it was ready for use. Their online chat was very fast to response so I got all required information. I can warmly recommend.

Okay, nothing special June 2021. What DWM don't say on the order form is that it's best to place the order using the computer on which the VW manuals and elsawin tool will be used. I used an old tablet to place the order and when I used my main PC to open the order confirmation email I found the file download links didn't work. My emails to dwm were answered in the evening and Chat wasn't working.

Absolutely useless company Absolutely useless company! No customer support whatsoever!! Bought Manual £10...Paid £5 for remote installation assistance...got a Word document back saying, quote "Thank you for your remote assistance payment. Please download, install and open team viewer: ****wwwteamviewercom**** Install to allow remote access to your PC and for personal use. Let me know the ID and Password it provides you (located on the left side). I can then log on and assist with installing your manual. Please use live support on wwwdownloadworkshopmanualscom to speak direct. Kind Regards. David NO EMAIL ADDRESS OR DETAILS OF WHERE TO SEND THE INFO!!

Good The landing page is difficult to navigate but persist with it... run your cursor around until you find all the pop ups iro downloads and a contact us email pop up. I tried contacting direct both by phone and email but got nowhere BUT they responded quickly once I discovered the pop up and contacted them that way.