Takes a little time to get paperwork… Takes a little time to get paperwork together, proof of origin, US customs invoice, PAPS #, BOL and Pro#, and power of attorney. From knowing nothing to do this is took me a few days from start to finish, but crossed the border with no issues!

More guidance in getting the documents… More guidance in getting the documents entered would have been helpful. Chat and email are the only communication options and the replies were not always within the time limits stated. Once everything was entered, it was smooth sailing.

Thanks so much Clearit Thanks so much Clearit ! This was my first time having something shipped over from another country and they helped me so much through the process. The agents at Clearit were very helpful and understanding and was able to assist me to avert huge fines due to a lack of knowledge on my part.

Negligent and Unprofessional Email support alternates between slow and completely unresponsive, and there is no way to reach someone by phone. Web portal and chat is buggy and poorly designed. Since their platform is online and requires a degree of autonomy from the user, I thought this could be a faster, cheaper solution to traditional customs brokers. I set up a trial order, submitted all documents and waited for their team to complete document review and account verification. Over the following days, I was asked to complete the same tasks and submit the same documents multiple times, then waiting periods of 12 hours at times before receiving email replies to simple questions. After 5 (business) days of this, I was fed up and contacted a conventional broker (Livingston International). They were polite, communicative, and efficient. It took them only 6 hours to complete new client onboarding, account verification, and document review. Again, ClearIt failed to complete these simple tasks over 5 days. I should note that a few of the individuals I communicated with at ClearIt did seem professional, and most (but not all) of my grievances were caused by the negligence of a customer support rep named Leo. I requested the contact information of a manager so that I could file this complaint internally instead of porting it publicly like this but I did not receive contact information of any manager. If a manager at ClearIt happens to read this, I invite you to review the email history between my company and this agent, and I believe you will see my criticism is fair. (Tickets #171964 and #171951)

Everything went smoothly and quickly, but feedback is sparse. Everything went smoothly and quickly. As a first time cross boarder shipper, that was key. What could have been improved was the sharing documentation with me, as all I got was an invoice that said everything was fine. Actually seeing the documents that were sent to customs and the trucking company would have gave me more confidence in the process.