Working with Omar at Otto & Sohn USA Working with Omar at Otto & Sohn USA was an excellent experience. We ordered two oversized doors for our closets. Omar kept us informed of the status and tracking of the doors. The doors arrived in mostly excellent condition -- the shipper had damaged the packaging and one door had a slight small dent. Omar asked if we wanted to return the door or take a discount which we took. The door are sturdy and we receive lots of compliments.

Like others, had a horrible experience. Wouldn't return. Like others you see here, I can't recommend doing business with this company. They also took our money, shipped a door that was supposedly shattered in shipping and then it took many days to get a response. In the interim, we disputed with charge with our credit card company and I later regretted letting that lapse as they later claimed they never go the money back from the bank after agreeing to a refund. We are 7 months on now and my next recourse after posting this review here and at Google is to seek redress in small claims court. Terrible communication, follow through, and bad compnay to do business with.

They took our money and have not sent door. Ordered a door the beginning of June, was told it could take 67 days, it’s now going on 100. They will not answer the phone. They emailed us the middle of August to day it was ready to be shipped, never received a tracking number. Two more time when we called we were told it was in the warehouse waiting for a carrier to pick it up. Then they just quit answering the phone when we called to check on the tracking info. Still waiting. Save yourself the frustration and inconvenience of dealing with this company. I noticed 25% of there reviews were similar to our experience. Don’t be their next casualty.

Excellent customer service Customer services was the best. Mabell ensured my order was complete and delivered as timely as could be expected for a custom order. My first door arrived shattered and Otto & Sohn worked with the delivery company to ship a new door within in a few weeks. From my original order to delivery of the second door was about 9 weeks. One note, I ordered the door with the handle hardware but it didn't allow me to slide the door all the way open or closed so I bought two flat shower door grips from Amazon and they worked perfectly...thank goodness. Thanks Mabell!

Don’t do any business with this company We ordered a door in July. It was shipped in October but the shipping company never delivered it because it was poorly packaged. We were told that a new door would be shipped to us within 20-25 days. After another delay and zero confirmation of when we’d get a new door, we decided to cancel the order. At this point they are not answering our calls or emails. Obviously they have no intention of give us a refund or a door.