Revised ratings with improved service response! Some Disappointments with "claims of service", by initial contact! 4/9/2024 After pointing out my problem, through their survey rating process, 247 techies came back to me very quickly and fixed the problem with the Sent/Out box in my Outlook program! I was happily surprised by the quickness with which it was repaired! Thank you, James! Previous on 4/01/2024: I was disappointed to have to text with provider versus speaking by phone. Initial contact by phone was not great at English. I was told all would be restored as before they stated. My outlook settings and "send box" in outlook is not the same, and is now very user UNFRIENDLY!

So far so good So far so good. Only criticism is that I had to speak to a number of people before issue was resolved. In addition, one person told me I could walk away from computer and he would call me when done. He did not. I looked at computer and saw that he had signed out. Unacceptable!

Resolved my issues with tenacity and… Resolved my issues with tenacity and true professionalism. Provided excellence service. Thank you Alex

Tony Tony, I realize it’s not his real name was extremely patient and dealing with my issue to add my wife’s computer to my family subscription. Thank you, Tony

They explained why I was having issues… They explained why I was having issues with my psd photos. I should have asked how to convert my photos after editing on Photoshop