The techies were very knowledgable. The techies were very knowledgable. My only complaint was that it took so long to clean up the problem. Part of that was my fault because I am elderly and hard of hearing and slow.

Helped twice over last two days with 2… Helped twice over last two days with 2 separate issues. Both techs listened and solved problems...one with a document camera and one with final cut pro...neither of which they were likely trained on. Appreciate the can-do attitude. By the way, the 6 month subscription is totally worth it...things seem to come up all the time...not usually broken...but more of "how to" questions. The only problem is that occasionally, once I hit the "allow" button to screenshare, link disconnects.

Revised ratings with improved service response! Some Disappointments with "claims of service", by initial contact! 4/9/2024 After pointing out my problem, through their survey rating process, 247 techies came back to me very quickly and fixed the problem with the Sent/Out box in my Outlook program! I was happily surprised by the quickness with which it was repaired! Thank you, James! Previous on 4/01/2024: I was disappointed to have to text with provider versus speaking by phone. Initial contact by phone was not great at English. I was told all would be restored as before they stated. My outlook settings and "send box" in outlook is not the same, and is now very user UNFRIENDLY!

The person I worked with The person I worked with, Tony, was efficient, knowledgeable, straight-forward and kind. The tech, who I only met as a cursor on the screen and a little chat, really seemed to know what he was doing. As I am not a techie, I can only trust that what they did was sufficient to solve the problem.

So far so good So far so good. Only criticism is that I had to speak to a number of people before issue was resolved. In addition, one person told me I could walk away from computer and he would call me when done. He did not. I looked at computer and saw that he had signed out. Unacceptable!