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ZonSupport

http://zonsupport.com

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4.95

Based on 20 Reviews

95.00%

5.00%

0.00%

About ZonSupport

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!

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ZonSupport provide an outstanding service ZonSupport provide an outstanding service. My customer contacts are taken care of completely. I don't even have to give a thought about customer service, returns, replacements, refunds and salvaging potentially bad reviews.Which leaves me the headspace and time to focus on growing my brand. Don't think twice - you won't regret it!

I Highly Recommend ZonSupport! Thanks to Greg and his awesome team at ZonSupport for their amazing support and service. Now, I don't have to worry with day-to-day customers inquiries or find out the reason for product returns. ZonSupport's team are also excellent in helping me resolved negative Seller feedback. That leaves me more time to focus on improving our sales on Amazon.

Priceless peace of mind It's so reassuring to have ZonSupport on-board. It really does feel like an in-house team looking after our customers. The peace of mind knowing these issues are taken care of 24/7 and every effort is made to step in and handle questions and issues objectively is priceless.

ZonSupport's service goes well beyond… ZonSupport's service goes well beyond its core service of managing our customers. We got stuck with a problem that was about to hit our performance metrics and Amazon seemed unable to resolve it. A few hours later our Account Manager had it sorted. Their Help Desk is outstanding - true peace of mind.

Best in the class - much better than VAs We have been using Zonsupport for quite a few months now and it has massively freed-up our time. They are experts in customer service. After engaging them not only we could utilize our time for real money making tasks but also our Amazon review rate has doubled. Now we don't have to worry about low star reviews, negative feedback, refunds, returns or risk of breaking ToS - they are champion of handling these tasks. No one can beat them - hands down :)

ZonSupport

http://zonsupport.com

About ZonSupport

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Naomi Roberts

Annie Barnes

Tradewinds Design

Mark

John Rusell