ZonSupport

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4.95
Based on 20 Reviews

5

95.00%

4

5.00%

3

0.00%

2

0.00%

1

0.00%
About ZonSupport

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!

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Jarno V
FI

Great customer service for our customers We have used ZonSupport to take care of certain tasks for our Amazon.com seller account and never have had anything to complain about. As sellers we get a lots of positive feedback for our great customer service that is provided to our customers by ZonSupport’s team.

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Hitesh Parmar
AU

Great Service! High Recommended! Zon Support Service is of the highest quality. Detailed reporting every month and super fast response to any queries and questions. Greg is easily contactable and has wealth of knowledge when dealing with Amazon Issues. Zon Support and Greg has been instrumental to my Amazon Success and I would highly recommend their services.

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Sara Di
AU

ZonSupport- Professional and Supportive. Professional and supportive team to work with, Greg/Susan and the rest of the ZonSupport team really do know how to handle customer support. They are the best in their field. They handle all aspects of our amazon customer service support. They reach out and reply to customers concerns promptly. Handle any negative feedback, replacement orders, investigate and address any customer cases that may not appear to be genuine complaints. They are always available for advice and support. They are an extension of our business, and we highly recommend their services. Thank you, Greg, Susan and team, for all your hard work and support.

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Margaret Jolly
AU

Amazon can be a roller-coaster ride at the best of times… Amazon can be a roller-coaster ride at the best of times! Having Greg & ZonSupport manage all aspects of our customer service including seller feedback and the inevitable low star reviews gave us the time to focus on what is most important for us - Sourcing new products! They are always on hand and are a great sounding board. Highly recommend their service to any online seller.

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mark gavin
AU

Thank you ZonSupport ZonSupport are the people who take the headache out Amazon selling, they specialise in what we all hate "CUSTOMER SERVICE". We are all emotionally attached to our products and get hurt when people don't love our products like we do, its way better to allow the professionals to deal with it, they know how turn low star reviews into 5 stars, like they did mine. Sleep at night give the the stress to ZonSupport and do what you do best. Mark Gavin Qualita Imports FBA - long term customer.

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