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ZonSupport

http://zonsupport.com

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4.95

Based on 20 Reviews

95.00%

5.00%

0.00%

About ZonSupport

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!

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Greg and his team at ZonSupport looked… Greg and his team at ZonSupport looked after us, explained the process, set us up, helped us with response messaging for Amazon Seller Central and monitored on a daily basis. They supplied us with Monthly reporting as per our expectation. We would recommend Greg and his team to you as Amazon Sellers

Great customer service for our customers We have used ZonSupport to take care of certain tasks for our Amazon.com seller account and never have had anything to complain about. As sellers we get a lots of positive feedback for our great customer service that is provided to our customers by ZonSupport’s team.

Pivotal for our Amazon business We engaged Zonsupport for our AMZ business when we realized that 15-20% of our inventory was faulty. As new sellers we needed someone who’s been in the business long enough to navigate the issues that we were experiencing. Zonsupport did this with grace and helped many of our customers. We had peace of mind that our customers were being looked after. A huge support for our business. Highly recommended.

I Highly Recommend ZonSupport! Thanks to Greg and his awesome team at ZonSupport for their amazing support and service. Now, I don't have to worry with day-to-day customers inquiries or find out the reason for product returns. ZonSupport's team are also excellent in helping me resolved negative Seller feedback. That leaves me more time to focus on improving our sales on Amazon.

Zon support go above and beyond Zon support go above and beyond - Greg’s team are #No1 at customer support, and by using them it’s freed up my time to concentrate on running my amazon business. When you do a deep dive into what they actually do, you’ll be blown away. I still have interaction with my amazon customers as I answer all reviews - but that’s because I choose too.. Matt -

ZonSupport

http://zonsupport.com

About ZonSupport

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