ZonSupport

http://zonsupport.com
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4.95
Based on 20 Reviews

5

95.00%

4

5.00%

3

0.00%

2

0.00%

1

0.00%
About ZonSupport

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!

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Karina M.
AU

Greg and his team at ZonSupport looked… Greg and his team at ZonSupport looked after us, explained the process, set us up, helped us with response messaging for Amazon Seller Central and monitored on a daily basis. They supplied us with Monthly reporting as per our expectation. We would recommend Greg and his team to you as Amazon Sellers

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mark gavin
AU

Thank you ZonSupport ZonSupport are the people who take the headache out Amazon selling, they specialise in what we all hate "CUSTOMER SERVICE". We are all emotionally attached to our products and get hurt when people don't love our products like we do, its way better to allow the professionals to deal with it, they know how turn low star reviews into 5 stars, like they did mine. Sleep at night give the the stress to ZonSupport and do what you do best. Mark Gavin Qualita Imports FBA - long term customer.

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customer
GB

We have used ZonSupport since 2017 and… We have used ZonSupport since 2017 and have seen massive changes in our Amazon business since then. You really need your outsource partner to have your back so that as Amazon changes the rules, they have flexibility (and often deeper insight) into what you should do. We get as much value from ZonSupport managing our day to day customer inquiries and admin as we do from them alerting us to changes and giving us their recommendation. If you are looking for a true outsource partner, they should be at the top of your list. Regards Michael

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Leon Rolski
BE

I worked with Zonsupport from the first… I worked with Zonsupport from the first day I came to the marketplace. The manager is constantly in touch, they work professionally and quickly. I can recommend the company they are very responsible. That's just the cost of services is high.

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Annie Barnes
AU

I Highly Recommend ZonSupport! Thanks to Greg and his awesome team at ZonSupport for their amazing support and service. Now, I don't have to worry with day-to-day customers inquiries or find out the reason for product returns. ZonSupport's team are also excellent in helping me resolved negative Seller feedback. That leaves me more time to focus on improving our sales on Amazon.

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