ZonSupport

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4.95
Based on 20 Reviews

5

95.00%

4

5.00%

3

0.00%

2

0.00%

1

0.00%
About ZonSupport

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!

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Ethan Tripodi
UG

High quality, easy to start, and cost effective. Service is above and beyond what I expected. It feels tailored to my personal business needs and if I am not sure of anything, it is always resolved very quickly after asking. It is great to have peace of mind when it comes to my customer service. I never need to worry about whether there is a customer waiting on my response and so am able to focus on the more important parts of my business.

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John Rusell
AU

Best in the class - much better than VAs We have been using Zonsupport for quite a few months now and it has massively freed-up our time. They are experts in customer service. After engaging them not only we could utilize our time for real money making tasks but also our Amazon review rate has doubled. Now we don't have to worry about low star reviews, negative feedback, refunds, returns or risk of breaking ToS - they are champion of handling these tasks. No one can beat them - hands down :)

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Tradewinds Design
AU

Priceless peace of mind It's so reassuring to have ZonSupport on-board. It really does feel like an in-house team looking after our customers. The peace of mind knowing these issues are taken care of 24/7 and every effort is made to step in and handle questions and issues objectively is priceless.

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Matt Sevior
AU

Zon support go above and beyond Zon support go above and beyond - Greg’s team are #No1 at customer support, and by using them it’s freed up my time to concentrate on running my amazon business. When you do a deep dive into what they actually do, you’ll be blown away. I still have interaction with my amazon customers as I answer all reviews - but that’s because I choose too.. Matt -

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customer
GB

We have used ZonSupport since 2017 and… We have used ZonSupport since 2017 and have seen massive changes in our Amazon business since then. You really need your outsource partner to have your back so that as Amazon changes the rules, they have flexibility (and often deeper insight) into what you should do. We get as much value from ZonSupport managing our day to day customer inquiries and admin as we do from them alerting us to changes and giving us their recommendation. If you are looking for a true outsource partner, they should be at the top of your list. Regards Michael

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