Surprised to get decent chat service & fast My chat 'person' Glenn R. was very helpful and quickly helped me get my account number and sent me a welcome e-mail so I could log into my account. Once you get past the robot the person is helpful to your specific issue. I still prefer a customer service representative - there is e-mail as well, chat is better than e-mail, live phone rep is better than chat. What can I say - I like personal service when I can talk to someone. Glenn R however got the job done well!

I love using Metrofax I love using Metrofax! I didn't realize it, but my account got cancelled due to nonpayment because my credit card got compromised this summer. I used the Chat feature on Metrofax.com and spoke with Glaiza. Glaiza was awesome and solved the problem rather quickly and now I'm back up running using Metrofax for all my business faxing needs. Glaiza even got my same fax number back and was able to save me money by paying annually.

I was helped I tried to cancel the service after a free trial because the client I was going to need it for simply decided to take his business elsewhere and I could not afford the recurring fee without his custom. Glenn R. offered a less expensive plan with fewer pages and I changed to it and he helped me with the payment due date because of cash flow restraints. He was very kind and helpful.

Great customer service Email was responded to within 1-2 hours, very short time. The rep listened to my concern and offered the suggestions to remedy the issue for me. He took the time to provide the information to me, in which I was able to make a decision within a few minutes and the issue was resolved. He even went out of his way to ask management for a credit on my behalf! Who does that anymore?? GREAT customer service. I deal with offices and people all day, every day, you don't find truly good customer service anywhere anymore. This was great.

The process to cancel my account was… The process to cancel my account was slow, but Chris I completed it well. He can't help that he has to do so many chats simultaneously, like all the poor chat humans. That was more than just pressing a button and acknowledging that I meant it suggests that one should not do business with MetroFax.