Surprised to get decent chat service & fast My chat 'person' Glenn R. was very helpful and quickly helped me get my account number and sent me a welcome e-mail so I could log into my account. Once you get past the robot the person is helpful to your specific issue. I still prefer a customer service representative - there is e-mail as well, chat is better than e-mail, live phone rep is better than chat. What can I say - I like personal service when I can talk to someone. Glenn R however got the job done well!

I was helped I tried to cancel the service after a free trial because the client I was going to need it for simply decided to take his business elsewhere and I could not afford the recurring fee without his custom. Glenn R. offered a less expensive plan with fewer pages and I changed to it and he helped me with the payment due date because of cash flow restraints. He was very kind and helpful.

Just the fax, ma’am I needed to send a one time fax. Often all these companies offer free trial but hidden with the small print is a commitment or a high price. What makes MetroFax different is that they offered to continue my service with a promotion, but understood that I didn’t need it and quickly backed off and respected my wishes. Chris was especially thoughtful and understanding and most of all respectful when they dealt with me.

great customer service great customer service, thank you Chris.

I was having trouble getting my fax to go through to a "non restricted number"… I was having trouble getting my fax to go through, stating that it was being sent to a "restricted" number. I have used that fax number before...but I didn't remember to put a "1" in front of the fax number to send, although it was a local number I was faxing to. Lyra P. at metrofax quickly helped me to resolve my problem through Metrofax Chat Services. I really appreciated her valuable and friendly assistance. Metrofax services have been "GREAT"!!