I was helped I tried to cancel the service after a free trial because the client I was going to need it for simply decided to take his business elsewhere and I could not afford the recurring fee without his custom. Glenn R. offered a less expensive plan with fewer pages and I changed to it and he helped me with the payment due date because of cash flow restraints. He was very kind and helpful.

Very satisfied longtime business account I've been using Metrofax for my business for years (a toll free number) Once, the combination of a foolish error mixing up credit card info and my spam folder catching their notices resulted in the mistaken closing of my account. When I realized the problem, I contacted their support and assisted by "Lyra". She understood the problem, confirmed my identity, and I was back up and running in minutes. What could have been an absolute disaster was resolved faster and more professionally than I could have hoped for. I'll be sticking with this service for as long as I have my business. They're great!

STAY AWAY!! Terrible Customer Service. I never write negative reviews but do yourself a favor and don't use this company. The only semi helpful people they have is in the sales department which forget who you are the moment you give your credit card number. I can't believe that they are still in business. Edit: Their social support team saw this review and assisted with our refund. Updated the review from 1-3 stars.

Sorry to cancel but I will be back I needed to cancel my account due to serious health problems and finances and temporarily moving to my daughters home. Rowena was awesome and very understanding. I will return when I am well again and back in my home. I will be recommending your service to my friends and business associates. Thank you Metro Fax and Rowena

Glaiza C. Glaiza C. I las upes because I could not fax a document that i needed however Glaiza helped me out and convenced me to not cancel the plan/account. Glaiza was very understanding and helpful throughout our chat, if I Ever need to contact yall again I hope Glaiza is the one that helps me.