STAY AWAY!! Terrible Customer Service. I never write negative reviews but do yourself a favor and don't use this company. The only semi helpful people they have is in the sales department which forget who you are the moment you give your credit card number. I can't believe that they are still in business. Edit: Their social support team saw this review and assisted with our refund. Updated the review from 1-3 stars.

great customer service great customer service, thank you Chris.

Great customer service Email was responded to within 1-2 hours, very short time. The rep listened to my concern and offered the suggestions to remedy the issue for me. He took the time to provide the information to me, in which I was able to make a decision within a few minutes and the issue was resolved. He even went out of his way to ask management for a credit on my behalf! Who does that anymore?? GREAT customer service. I deal with offices and people all day, every day, you don't find truly good customer service anywhere anymore. This was great.

I love using Metrofax I love using Metrofax! I didn't realize it, but my account got cancelled due to nonpayment because my credit card got compromised this summer. I used the Chat feature on Metrofax.com and spoke with Glaiza. Glaiza was awesome and solved the problem rather quickly and now I'm back up running using Metrofax for all my business faxing needs. Glaiza even got my same fax number back and was able to save me money by paying annually.

I was having a billing issue after I… I was having a billing issue after I thought I had cancelled my account. I contacted customer service and Joke helped me out. I don't know if I will receive a full refund but I was treated very professionally and promptly. Joke did an outstanding customer service job, now we will see if MetroFax will be able to refund the amounts I feel I was overcharged. No matter the outcome, the customer service was excellent.