Remarkable Mandip From the get go, Mandip has consistently provided me with superb customer satisfaction experience. Swift, crystal clear responses that resolve issues. Keeping me updated while the appropriate measures were being co-ordinated, orchestrated behind the emails. Very thoughtful, proficient. What a great asset to Metrofax! Mandip will be my go-to person if ever our business had any further issue with Metrofax. Thanks so much, Mandip, with all my heart for making sure our services in smooth flow with a steady hand and courteous manner.

I was having a billing issue after I… I was having a billing issue after I thought I had cancelled my account. I contacted customer service and Joke helped me out. I don't know if I will receive a full refund but I was treated very professionally and promptly. Joke did an outstanding customer service job, now we will see if MetroFax will be able to refund the amounts I feel I was overcharged. No matter the outcome, the customer service was excellent.

Glenn helped me retain my e-fax… Glenn helped me retain my e-fax capability at a reduced price. He also recommended ways to prevent spam.

The process to cancel my account was… The process to cancel my account was slow, but Chris I completed it well. He can't help that he has to do so many chats simultaneously, like all the poor chat humans. That was more than just pressing a button and acknowledging that I meant it suggests that one should not do business with MetroFax.

QUICK EXCELLENT SERVICE!!! I received my credit card statement recently and it had what I thought was an additional $5.00 charge from MetroFAX. It turns out that what I thought was an additional charge was actually a reduced charge [from $9.95 to $5.00] due to a $4.95 credit on my usual $9.95 charge that had been issued. Rowena very quickly tracked it down and explained it to me. Excellent service; quick response; professional!!!