And was trying to figure if someone had… And was trying to figure if someone had hacked my site and I needed help changing my password and linking my new domain The attendant was helpful , knowledgeable and kept reassuring me that he will take care of everything which he did very quickly.

Site was down and fixed by Support immediately after reported issue. Customer support rep, Aishwarya, was fantastic. She fixed the issue created by BlueHost immediately. But not so happy on why my sites went down. Aishwarya gets 5 star. BH gets a 3 star.

thanks to Vaishak,Pratheeksha and Akash I encountered a 403 error when trying to log in to my WordPress admin panel. After two attempts, the support team informed me that malware had infected my files, leading to the issue. I deleted all 116 infected files. Vaishak promptly resolved the issue, allowing me to log in without any data loss. However, shortly after, my website encountered a 404 error. Upon contacting support again, Pratheeksha and Akash assisted me in reinstalling my SSL, and the site was back live again.

The person who helped was excellent The person who helped, solved the problem. The cause of the problem is what leaves me dissatisfied. It should not have happened. This is the second time I have had to contact BlueHost about something needing to be untangled that should not have gone wrong. First, was two-item authentication which left me unable to connect with my web page over 10 days. Second, was scrambling up two administrator's login identities.

Better phone support than chat The chat support was quick to respond but could hardly solve the problem. It took many chats over fews days to understand why the website went down multiple times. They care more about receiving a 5 star rating after which the website goes down. Phone support were more willing to listen and explain and solve the problem after which things went better.