Twice my webpage crashed while I was… Twice my webpage crashed while I was customizing a new theme. Both times I contacted support via chat and they had me up and running in under five minutes. Previous intercations with them have been very positive. They are always able to handle my problems and answer my questions. Special thanks to Janitha!

And was trying to figure if someone had… And was trying to figure if someone had hacked my site and I needed help changing my password and linking my new domain The attendant was helpful , knowledgeable and kept reassuring me that he will take care of everything which he did very quickly.

Not All Heroes Wear Capes My site went down and I needed it fixed fast. The experience at the start was not much help, so I disconnected and attempted to follow instructions given. However, no luck on my part, so I reached out via chat support again and Sinchan was definitely a HUGE help with his patience and knowledge. Wish I had him from the start, but glad he was able to solve my issue quickly. Sinchan, you ROCK!

Shweta B is a Superstar in customer… Shweta B is a Superstar in customer support as she immediately resolved a long pending issue which is taking years to solve. Bluehost should bring more and more of such superstars to host the websites peacefully. I recommend Bluehost to award her the perks as she is absolute performer.

thanks to Vaishak,Pratheeksha and Akash I encountered a 403 error when trying to log in to my WordPress admin panel. After two attempts, the support team informed me that malware had infected my files, leading to the issue. I deleted all 116 infected files. Vaishak promptly resolved the issue, allowing me to log in without any data loss. However, shortly after, my website encountered a 404 error. Upon contacting support again, Pratheeksha and Akash assisted me in reinstalling my SSL, and the site was back live again.