Site was down and fixed by Support immediately after reported issue. Customer support rep, Aishwarya, was fantastic. She fixed the issue created by BlueHost immediately. But not so happy on why my sites went down. Aishwarya gets 5 star. BH gets a 3 star.

Jay was very professional and helped me… Jay was very professional and helped me step by step. I really appreciated his input on how to get my new website launched. His website knowledge was very reassuring and let me know I had made a good decision to use Bluehost. Thanks Jay!!!

Shweta B is a Superstar in customer… Shweta B is a Superstar in customer support as she immediately resolved a long pending issue which is taking years to solve. Bluehost should bring more and more of such superstars to host the websites peacefully. I recommend Bluehost to award her the perks as she is absolute performer.

Available to addressing a mistake Bluehost have been very available to helping with a refund for a product I had been debted for by mistake. my only complain is it took two requests to get this sorted - the first had not been evaded eventually. also I think their mention of the autorenew date can be confusing.

Better phone support than chat The chat support was quick to respond but could hardly solve the problem. It took many chats over fews days to understand why the website went down multiple times. They care more about receiving a 5 star rating after which the website goes down. Phone support were more willing to listen and explain and solve the problem after which things went better.