Shweta B is a Superstar in customer… Shweta B is a Superstar in customer support as she immediately resolved a long pending issue which is taking years to solve. Bluehost should bring more and more of such superstars to host the websites peacefully. I recommend Bluehost to award her the perks as she is absolute performer.

Site was down and fixed by Support immediately after reported issue. Customer support rep, Aishwarya, was fantastic. She fixed the issue created by BlueHost immediately. But not so happy on why my sites went down. Aishwarya gets 5 star. BH gets a 3 star.

To call them 2nd rate is being too kind... Have been having a few problems that needed resolution. One specific problem was that my entire billing history was missing from within the self-service portal which meant I couldn't tell how much I would be billed in the next billing cycle (which happens once every 3-4 years). The support agent couldn't tell me either and indicated someone would get back to me. Well, noone did get back to me and next thing I knew, my card was charged $500+. Bluehost are just impossible to deal with and to call them "second rate" would be too kind.

Tanzil Help was abosulutly great today Tanzil rocked it today! They swooped in like a superhero and saved the day with lightning-fast fixes for my video problem. It was like watching a tech genius in action! 10/10, would definitely call on their superpowers again!

Available to addressing a mistake Bluehost have been very available to helping with a refund for a product I had been debted for by mistake. my only complain is it took two requests to get this sorted - the first had not been evaded eventually. also I think their mention of the autorenew date can be confusing.