The person who helped was excellent The person who helped, solved the problem. The cause of the problem is what leaves me dissatisfied. It should not have happened. This is the second time I have had to contact BlueHost about something needing to be untangled that should not have gone wrong. First, was two-item authentication which left me unable to connect with my web page over 10 days. Second, was scrambling up two administrator's login identities.

John G John G. was not only patient but he was extraordinarily helpful and very knowledgeable regarding my need for security. He completely resolved my two-step authentication issue and took me through step-by-step, knowing completely what he was doing. Deeply grateful for Bluehost and their incredible customer service. -Leslie@ integrityintruth.com

Not All Heroes Wear Capes My site went down and I needed it fixed fast. The experience at the start was not much help, so I disconnected and attempted to follow instructions given. However, no luck on my part, so I reached out via chat support again and Sinchan was definitely a HUGE help with his patience and knowledge. Wish I had him from the start, but glad he was able to solve my issue quickly. Sinchan, you ROCK!

Available to addressing a mistake Bluehost have been very available to helping with a refund for a product I had been debted for by mistake. my only complain is it took two requests to get this sorted - the first had not been evaded eventually. also I think their mention of the autorenew date can be confusing.

Worse tech support I have ever… Worse tech support I have ever experienced in 35 years in the business. 8 calls, 8 different diagnosis, 8 different solutions, all fails. Mohammad, Suheb, Varun, Satvik, Nidhi, Muhaimeen, a few others. All struggled to grasp the issue, then proposed solutions that were often non-sensical. And none of them worked.