Very Good Customer Support I originally purchased the Ultimate Divi Bundle when the company was still Aspen Grove Studios. During their transition to Divi Space, my purchase was somehow 'lost' in their system. When I first encountered this issue in 2020, I did not receive any responses to my inquiries, likely due to the pandemic causing disruptions. However, I am pleased to report that WP Zone, the current operator, was highly responsive when I contacted them again this month. Their customer support team provided excellent service, quickly resolving the issues with my purchase. While good products form the foundation of a strong company, great customer service retains loyal customers. Despite the earlier problems, WP Zone turned things around with their attentive support. I now happily recommend them for both their quality offerings and dedication to customer satisfaction.

Forgot to cancel subscription, they didn't refund Never used their service. I completely forgot about the subscription. (they didn't send reminder, guess why.) when I have realized my mistake few hours late. They refused to refund even when they knew I never used their service. This feels very dishonest and sketchy. Good people wouldn't act like this.

Charged for a year with no refund The company refused to refund me for an annual subscription payment, which is very unpleasant, and I feel we have been scammed. I will never buy anything from them, and I will make sure that none of our clients, customers, or partners do the same. Extremely unpleasant.

Surprisingly good support response I had an issue with a plugin not updating due to the license not working, then an issue with the plugin not loading correctly. I sent an email through the contact form and within 5 minutes got a response back. Kamil was my support rep and he was fantastic. He went into the backend of my site quickly and had us taken care of within just a few minutes. Pretty rare to get good plugin support like that these days and I had to leave a review in appreciation. Great job guys and thank you.

Bad business practices - Stay away Dodgy customer service takes weeks to respond. DO NOT PURCHASE FROM THIS COMPANY. No notification the plug-in will auto-renew a ridiculous amount, no recourse, no help and a bad product there's no use for. I emailed within an hour of the subscription being renewed, explaining my financial hardship and it took 20 days for a copy and paste refusal. This is not how you conduct business! You want happy customers, not customers that don't want to be customers.