I enquired about a perfumes… I enquired about a perfumes availability through the chat and I quickly found the answer within minutes. It was surprising and somehow comforting to realize I was talking to a real human for a small query, great job team CH! nice not to talk to another robot. I was assisted by Heloisa I, they took pleasure in helping me, and letting me where I could find them in my home country, Kudos :). It was a pleasant interaction. Thanks again!

I had the wonderful pleasure of being… I had the wonderful pleasure of being assisted by Maria MV when I called to correct a billing error. She was so very polite, friendly and professional. Maria MV listened carefully, then forwarded for a resolution and stayed a communication through each step. While I love Carolina Herrera fragrances, after meeting Maria MV, I appreciate the company even more.

Great Customer Service - Fast Response Looking for an old fragrance Puig use to make (Aqua Quorum), I decided to contact their head office in Barcelona. I received a response within 2 hours! For a large company, this means their attention to consumers is really good. Diego G was the agent, very courteous and with a vested interest in helping.

Kimberly H was fantastic Kimberly H was fantastic! She was able to help me with an issue quickly and got my order sent out immediately.

Tiny Error, Amazing Respionse! Maria M. was so pleasant and professional. My order arrived missing an additional charm that was ordered. I emailed right away, and Maria M. quickly responded. Ideally CH prefers to see pictures of all packaging. Since the packaging was not damaged, I did not think to save it. Once the details of the issue were sorted out, I received my charm as ordered very quickly. Maria M. thank you for your help! Lastly my product exceeded expectations! I am very pleased.