Tiny Error, Amazing Respionse! Maria M. was so pleasant and professional. My order arrived missing an additional charm that was ordered. I emailed right away, and Maria M. quickly responded. Ideally CH prefers to see pictures of all packaging. Since the packaging was not damaged, I did not think to save it. Once the details of the issue were sorted out, I received my charm as ordered very quickly. Maria M. thank you for your help! Lastly my product exceeded expectations! I am very pleased.

I had the wonderful pleasure of being… I had the wonderful pleasure of being assisted by Maria MV when I called to correct a billing error. She was so very polite, friendly and professional. Maria MV listened carefully, then forwarded for a resolution and stayed a communication through each step. While I love Carolina Herrera fragrances, after meeting Maria MV, I appreciate the company even more.

Thank you Daisy S Thank you Daisy S. for your assistance. She was very efficient, got response so quickly. Went above and beyond to solve my query. Will definitely be purchasing from CH again.

Excellent customer service Had an issue with a product but the team of Carolina Herrera really looked after me. Christine B & Nerissa are very fast in responses and gave me excellent customer service. Thank you for keeping my faith in your brand. 🙏❤️👏👏

Good experienced & Great staff by Christine B & Sylvie F I had a good experienced, it’s built up my confidence to purchase your product online in the future. The staffs offer me an excellent service until I get my product.