I have purchased 3 times now online and… I have purchased 3 times now online and the service, products and delivery times have been fantastic. I especially like to thank Izadora S .. she has been a fabulous member of customer service and has helped me with a couple of questions. I will be ordering again .. the products are stunning 😊

Excellent customer service from… Excellent customer service from Carolina Herrera lady who dealt with my lost Order by the delivery agent. Thank you for your great help and service. Keep up the good work.You are excellent and exceptionally good at what you do. Cheers 👍 Order number: CH-FRG-GB-32827984

Online Purchase/ Good customer service I purchased online, when my items arrived one of the bottle was broken and spilled in the container. I immediately emailed the customer service and sent photos, got a response the next day. They offered a replacement or refund and asked me to return the item on its original packaging which I did. Hopefully refund will come to my account after the said waiting period.

I received excellent service from Ricardo P.… I received excellent service from from Ricardo P., in customer service, who went above and beyond to secure my faith in online shopping. My purchase was absolutely beautiful. Unfortunately, it did not work for me. Sadly, I had to return the item. Ricardo P., graciously guided me through the return process. His kind thoughtful professionalism is a reflection of this superior House of Fashion. Thank you Carolina Herrera. Thank you Ricardo P. and Team.

I enquired about a perfumes… I enquired about a perfumes availability through the chat and I quickly found the answer within minutes. It was surprising and somehow comforting to realize I was talking to a real human for a small query, great job team CH! nice not to talk to another robot. I was assisted by Heloisa I, they took pleasure in helping me, and letting me where I could find them in my home country, Kudos :). It was a pleasant interaction. Thanks again!