Good experienced & Great staff by Christine B & Sylvie F I had a good experienced, it’s built up my confidence to purchase your product online in the future. The staffs offer me an excellent service until I get my product.

Excellent customer service Had an issue with a product but the team of Carolina Herrera really looked after me. Christine B & Nerissa are very fast in responses and gave me excellent customer service. Thank you for keeping my faith in your brand. 🙏❤️👏👏

Online Purchase/ Good customer service I purchased online, when my items arrived one of the bottle was broken and spilled in the container. I immediately emailed the customer service and sent photos, got a response the next day. They offered a replacement or refund and asked me to return the item on its original packaging which I did. Hopefully refund will come to my account after the said waiting period.

I enquired about a perfumes… I enquired about a perfumes availability through the chat and I quickly found the answer within minutes. It was surprising and somehow comforting to realize I was talking to a real human for a small query, great job team CH! nice not to talk to another robot. I was assisted by Heloisa I, they took pleasure in helping me, and letting me where I could find them in my home country, Kudos :). It was a pleasant interaction. Thanks again!

I have purchased 3 times now online and… I have purchased 3 times now online and the service, products and delivery times have been fantastic. I especially like to thank Izadora S .. she has been a fabulous member of customer service and has helped me with a couple of questions. I will be ordering again .. the products are stunning 😊