Amazing product and great service Company was very good to work with. Mattress topper was amazing but unfortunately it was too plush for my wife and caused low back pain. We gave it a try for a couple months and her back wasn't getting any better. I contacted customer support about the issues and they started our refund process. They did not try and pressure me into keeping it, they just walked me through the process and refunded my purchase. My only complaint is that I had to go through the refund process. We loved the topper it was just 2 soft for us. (FYI I'm over 220lbs) and from what I've read recently I'm not supposed to use plush but instead have a firmer Mattress.

My puffy mattress came super quickly My puffy mattress came super quickly, I got an awesome deal on it, and it is SO comfortable. I stay cool at night, relax almost instantly when I lay down on it at the end of a long day, and couldn’t be happier with my purchase. The puffy pillows and are also amazing. Super soft and supportive. The mattress is also surprisingly lightweight, which will be awesome when we need to move it. My old mattress was super heavy and unwieldy.

Puffy LIES about Lifetime Warranty! SCAM ALERT Company lies about the lifetime warranties AND the height of their mattresses! My mattress pad legit started to fall apart at 2 1/2 years and they denied my claim after I’ve used it very gently! Very unsettling. The emails I got were very rude and essentially flat out no for a legit claim. Horrible company. Also you can’t write reviews on their website unless you purchase and they send you a link and then you can’t edit your review and they give you a $350 coupon to write review so it’s a scam! Measure your mattress! Mine said it would expand a 14 inches and it only expanded to 11 instead of letting me return it back they sent me a complementary mattress pad for essentially lying.

Puffy mattresses aren't built to last After sleeping on it for nearly 3 years and spending nearly $2k, my mattress has completely broken down. Puffy refuses to honor their Lifetime Warranty, because I'm unable to provide photos of an indentation measuring more than 1 1/2 inches. Puffy is clearly outsourcing production and using subpar materials, & if you dig deep, their headquarters are located in the middle east! This company is a scam.

Not comfy long term and bows, disappointing. We have the puffy queen size mattress for 2, going on 3 years and I can’t stand it.. I’m a side sleeper and this mattress hurts my hips and lower back so much, I’m constantly having to adjust my position and it bows in the center so I just roll right into my husband every night and have to wake up and move myself back to my side. Wish we picked a different brand..