Happy to do business with Puffy! We are first time box mattress buyers. This was a great experience! The Puffy Lux Hybrid is amazingly comfortable. Every person I spoke to was excellent. I misunderstood part of my order and the rep who helped was very professional, yet friendly too. Great product, excellent service. Made and supported in the US.

Puffy mattresses aren't built to last After sleeping on it for nearly 3 years and spending nearly $2k, my mattress has completely broken down. Puffy refuses to honor their Lifetime Warranty, because I'm unable to provide photos of an indentation measuring more than 1 1/2 inches. Puffy is clearly outsourcing production and using subpar materials, & if you dig deep, their headquarters are located in the middle east! This company is a scam.

Amazing product and great service Company was very good to work with. Mattress topper was amazing but unfortunately it was too plush for my wife and caused low back pain. We gave it a try for a couple months and her back wasn't getting any better. I contacted customer support about the issues and they started our refund process. They did not try and pressure me into keeping it, they just walked me through the process and refunded my purchase. My only complaint is that I had to go through the refund process. We loved the topper it was just 2 soft for us. (FYI I'm over 220lbs) and from what I've read recently I'm not supposed to use plush but instead have a firmer Mattress.

Puffy LIES about Lifetime Warranty! SCAM ALERT Company lies about the lifetime warranties AND the height of their mattresses! My mattress pad legit started to fall apart at 2 1/2 years and they denied my claim after I’ve used it very gently! Very unsettling. The emails I got were very rude and essentially flat out no for a legit claim. Horrible company. Also you can’t write reviews on their website unless you purchase and they send you a link and then you can’t edit your review and they give you a $350 coupon to write review so it’s a scam! Measure your mattress! Mine said it would expand a 14 inches and it only expanded to 11 instead of letting me return it back they sent me a complementary mattress pad for essentially lying.

False Promises Re: Re: Big rewards from Puffy ✨ I still have not received the code for the free pillow this will be the second time this has happened. I did what I was supposed to do review the product, send a screenshot of the review, now I'm waiting for a unique code that I have never received is this how your company do business? Again as I said this is the second time but I will make the Post online with Google trustpilot and others so that people will know not to do the review for a free pillow. Apparently the practice is to get the reviews but not send the product. How very very sad.