Poor supporting and customer service. Regretting moving to Buildium I suggested my company move to Buildium almost one and half months ago. I already regretted. The courses from Buildium are good. However, the staff and customer services are horrible. We applied epay for a month or so ago, now still not working. The compliance team were slow and arrogant, many times just replying one simple sentence not giving constructive guidance. Other supporting team either not respond or slow. We may end up to take paper checks for current month fro many tenants, although we switched to Buildium one and half months ago. Not a good start at all. Disappointed.

They promised the moon and delivered… They promised the moon and delivered squat. I was very specific about what I needed and they promised to provide it. I needed details utility invoices and what I got was one line - no reading, no usage, no rate, nada

Buildium used to be great. Now not so great. Buildium is great. But I would not recommend it to new landlords. The background search function is entirely broken. It used to work but for some reason, Buidlium decided to switch to a new provider. That provider is terrible. So that's my review. I like Buildium but I would not recommend it.

-Your software does not work well -Your software does not work well. It freezes up - for all staff whether they are in the office or on other computers outside of the office. -The software takes forever to run banking transactions for prior years and I was told that your server gets bogged down when this is requested. Truthfully, we pay quite a lot of money per month which should warrant an update to your servers to accommodate the many needs of the property management companies. -When recording a payment in a ledger, your software tends to show the previous amount entered at the bottom instead of refreshing to show the amount entered at the time. -Our maintenance team attaches pictures to work orders. There are days they have no issue and then days that they cannot complete this simple task and have to text the pics to our cell phones for us to email ourselves and then upload to the work order. -These are just a few concerns and issues we are dealing with. There are sporadic issues that happen on a daily basis and we never know how buildium is going to act from one day to the next.

I've used many apartment managing… I've used many apartment managing software's. Buildium is by far the best. It is user friendly for the residents, and power enough for management. Many features make it easy to email statements and balance due notifications. Financials are good and easy to import/export when needed. Maintenance tickets in the system are easy to manage and I like the ability to update the residents on progress and repair schedule. It makes us show that we are on our game and let them know that they are important and we are on our repairs. I could go on and on about the pros of Buildium. Highly recommend.