Failed setup - lack of support The software seems really solid. The implementation is terrible. They don't have enough implementation specialist to help with setup. Getting appointments with them are scheduled weeks out and spread too far apart to get any moment on a set up. We have had to delay a failure on our attempt with Buildium, demand a refund, and select another provider. They could be good, they just aren't staffed to make it work.

Stay away Stay away! Horrible service, salesmen, and support team!! A Buildium sales rep signed me up under the agreement that I could connect my credit cards to Buildium's accounting software. Upon signing up, I realized this to be not true. I promptly contacted him to have my account closed and he essentially ghosted me. I reached out to the customer service team and they told me they had processed my cancellation and that I should receive a refund. I never did, so I followed up over the course of two weeks and still have yet to hear anything back. They are now trying to charge me again and continue my subscription despite the fact that I have IN WRITING that my account was canceled. Buyer beware!!!

-Your software does not work well -Your software does not work well. It freezes up - for all staff whether they are in the office or on other computers outside of the office. -The software takes forever to run banking transactions for prior years and I was told that your server gets bogged down when this is requested. Truthfully, we pay quite a lot of money per month which should warrant an update to your servers to accommodate the many needs of the property management companies. -When recording a payment in a ledger, your software tends to show the previous amount entered at the bottom instead of refreshing to show the amount entered at the time. -Our maintenance team attaches pictures to work orders. There are days they have no issue and then days that they cannot complete this simple task and have to text the pics to our cell phones for us to email ourselves and then upload to the work order. -These are just a few concerns and issues we are dealing with. There are sporadic issues that happen on a daily basis and we never know how buildium is going to act from one day to the next.

They promised the moon and delivered… They promised the moon and delivered squat. I was very specific about what I needed and they promised to provide it. I needed details utility invoices and what I got was one line - no reading, no usage, no rate, nada

I been from resident side I been from resident side, and my payment went missing. After two weeks trying to contact customer support, is a disaster, they do not call you back. I end up calling my bank and opening a claim getting a refund. First had good experience, now highly do not recommend to use this platform.