Excellent customer service Easy to reach, very responsive, willing to take time to be sure we know what we're doing. Invited us to call back at anytime to work out any issues we have. Told us they're working on the few idiosyncratic adjustments we need (ability to have multiple customers with the same name, etc.)

Worst decision we made! We expected so much more from mHelpDesk based on the initial customer service experience. The number of issues once we were using the software were unacceptable and our overall impression of mHelpDesk quickly went from "We love this!" to "The WORST DECISION we made!!"

SCAM!!! DON'T DO IT!!! This program is an absolute scam. I come from over 20 years in IT, web, database development. I've used it for over 2 years because my lead company requires me to. This program was very poorly designed from the very beginning and is full of so many bugs and its only consistency is its inconsistency of functions throughout the program. It can NOT be customized to the user's desires as the forms and reports are not user friendly. The data you enter is not able to be used to filter the data you get out. There is NO development team as the customer support wants you to believe as they have never released fixes/updates for any of these obvious bugs. They are there to take your money, provide support to users to be able to use it as it is, and that's it. DO NOT DO IT.

Adds no value. mHelp Desk is a Scam Adds no value in relation to my HomeAdvisor account. They’re no longer associated w HomeAdvisor. I Called 4 times to cancel my account. Asked to speak w a supervisor and was told that was not possible. The process is ridiculous, still charging me.

Do not give this company your Credit… Do not give this company your Credit Card. What they promise over a phone conversation is not what they can provide. We are a Large Commercial service company since 1997. We have been looking for a system to help us keep up on invoicing and hold customer history. Also to use as a key Reporting Tool to see how each Tech is doing. This was all a promise of YES we can do all of that for you. Just to find out that it wasn't .... Long story short they collected 3,499.00 and took two months of payments of $799 each month. No service was provided and I had to cancel after the second phone conversation to find out that they can not help us or give us what they initially promised. They are refusing to refund me in full and only offered to pay back $1,598.00, because they said that it is in their section 19 user agreement that was never sent or discussed. This is outrageous and I have contacted our Attorney. I feel like we have been robbed of over $5K. I even asked before they took my money if it didn't work and we did not start the 60 day transfer of data if I could get refunded! Not a good Company to get involved with if you are looking for answers - Please ask them to provide it in writing and try it out before paying. Super Frustrating and I am a very angry Customer who got scammed.