Basic system. Great for those just starting out. Customer service responds quickly and they are very pleasant. Beyond that there are issues. Useful features that do work are changed or eliminated with out any notice so things will just randomly stop working as they had been. Super frustrating! That prompts you to take time to reach out which garners the usual response of "we made changes, so sorry". I've been offering up feed back for a year on this product. I never receive any feedback other than a canned email. Things that we would like to see work better are ignored. It's been an awful experience thus far prompting us to research a new CRM. The system is basic and leaves me doing much of my job manually via spreadsheets etc.

Do not trust or use this company!!! Do not trust or use this company!!! We've recently subscribed to MHelpdesk for field software after a trial with them. With the upcoming GDPR regulations coming in across Europe, we specifically asked them if the software will be GDPR compliant prior to purchasing for obvious reasons as it would affect all their European customers. We were categorically told us it would so we paid the premium setup service and paid or subscription to start on the 1st April 18. on the 29 April they emailed us to say that their software will not be compliant with GDPR and that they are not prepared to do the work to make it compliant. Of course, having been mis-sold the service which is not fit for purpose for our country, they agreed to refund the setup costs, but refused to refund the annual subscription that we were 30 days into, which we've not even used the service once as the setup had not been completed! Several emails later, they have decided to keep the full annual subscription for a service they have withdrawn from us due to it not being compliant or fit for purpose. Another company who promise the earth and pester you for the business, and then fail to deliver and also keep the money!!! I'm disgusted with them.

Run Run far away Run Run far away! We where lied to about the avaiilbe function. We are a garage door company that has been in bussiness over 4 years we have never had a charge back, but with no notice chase wont accept our payments. Then Square our second option wont take aour payment becuase WE HAVE TO MANUALLY ENTER TO USE MHELPDESK! So we are not now on the 3 choice for cc processing and it is going to take a week to deposit funds. This after we paid over 2K for the best package.. The CRM itself is junk......... Like I said Run Run Far away

Top drawer sales and training The sales process was handled by Dominic who listened very attentively and recognized that I don't purchase based on "fire sale" sales methods. He was an excellent sales person. Selena was extremely qualified in our initial training on use of the software. She knows the product, was patient and very easy to understand. As a technodummy, I finished the call and understood everything I had just heard. That's a good trainer.

Worst decision we made! We expected so much more from mHelpDesk based on the initial customer service experience. The number of issues once we were using the software were unacceptable and our overall impression of mHelpDesk quickly went from "We love this!" to "The WORST DECISION we made!!"