Software Sounds good until you realize… Software Sounds good until you realize they do not synchronize with QB. They send me a video that explains a tool; however, does not fully explain (so I have to do extra steps compared to other programs that synch automatically with QB). I go to cancel their system; they tell me a rep. will respond to me within 2 days. I call in two days and get transferred to an automated hold-que for over 10 minutes. It gives me an option to leave a VM when pressing #2 - this promptly States "Press 3 to save and send your VM. What Voice Mail? REALLY??!! I now have a message into our bank to cancel this subscription! Sincerely, Classic Squeegee

Do not trust or use this company!!! Do not trust or use this company!!! We've recently subscribed to MHelpdesk for field software after a trial with them. With the upcoming GDPR regulations coming in across Europe, we specifically asked them if the software will be GDPR compliant prior to purchasing for obvious reasons as it would affect all their European customers. We were categorically told us it would so we paid the premium setup service and paid or subscription to start on the 1st April 18. on the 29 April they emailed us to say that their software will not be compliant with GDPR and that they are not prepared to do the work to make it compliant. Of course, having been mis-sold the service which is not fit for purpose for our country, they agreed to refund the setup costs, but refused to refund the annual subscription that we were 30 days into, which we've not even used the service once as the setup had not been completed! Several emails later, they have decided to keep the full annual subscription for a service they have withdrawn from us due to it not being compliant or fit for purpose. Another company who promise the earth and pester you for the business, and then fail to deliver and also keep the money!!! I'm disgusted with them.

Poor business practices After spending hours of my time setting everything up, I discovered it didn’t have the reporting capabilities I needed for my business. I was then told they would investigate how they could figure out a workaround. I’m assuming they couldn’t since the next contact was from a different rep to cancel my service. At this point I requested a refund and they took two more days to reply with a denial. In short, they promised me it could do what I needed and it couldn’t. I wasted hours of my time and $250 bucks for their miscommunication. I feel that is a horrible way to operate your business and would caution anyone thinking about using this service. They obviously don’t care about thier customers or integrity of their company.

Basic system. Great for those just starting out. Customer service responds quickly and they are very pleasant. Beyond that there are issues. Useful features that do work are changed or eliminated with out any notice so things will just randomly stop working as they had been. Super frustrating! That prompts you to take time to reach out which garners the usual response of "we made changes, so sorry". I've been offering up feed back for a year on this product. I never receive any feedback other than a canned email. Things that we would like to see work better are ignored. It's been an awful experience thus far prompting us to research a new CRM. The system is basic and leaves me doing much of my job manually via spreadsheets etc.

Adds no value. mHelp Desk is a Scam Adds no value in relation to my HomeAdvisor account. They’re no longer associated w HomeAdvisor. I Called 4 times to cancel my account. Asked to speak w a supervisor and was told that was not possible. The process is ridiculous, still charging me.