No after hours support. Our business is 24 by 7 Our business is 24 by 7. This company closes at 5 pm week days and closed on the weekend... ITS A HELP DESK COMPANY FOR GOD'S SAKE!!! No after-hours support (.) The login site down and we have no tracking of or tasks (.)

ISSUE RESOLVED!! IT TOOK A LITTLE BIT, BUT THE HAPPINESS TEAM CAME THROUGH IN A BIG WAY TODAY!! THE AUTO RULES TOOK A LOT TO GO THROUGH BUT THEY DID GET THE ISSUE RESOLVED WHICH WAS A RELATIVELY EASY FIX FOR ME ONCE THEY FOUND IT. THE ATTACHED SCREEN SHOT HOWEVER, WAS NOT ATTACHED TO THE EMAIL SO THEREFORE ONLY 4 STARS. THE DIRECTIONS WERE CLEAR AND CONCISE SO LED ME TO AN EASY RESOLUTION TO MY ISSUE.

Adds no value. mHelp Desk is a Scam Adds no value in relation to my HomeAdvisor account. They’re no longer associated w HomeAdvisor. I Called 4 times to cancel my account. Asked to speak w a supervisor and was told that was not possible. The process is ridiculous, still charging me.

Really unhappy with them as a loyal … Really unhappy with them as a loyal customers. Have been with them for over 3 - 4 years and run a gas and electrical company. We noticed the server was down at 8:50am on friday, which prevents from doing any bookings / sales. Also all our engineers could not work as they could not see their jobs on their apps. I tried to contact them via Facebook where they responded at 9:15am and said was looking into it. Its is now 12:44pm in the afternoon and have had no response and very unhappy - no follow up calls or updates. It has been bad - lost a lot of money. I can understand systems / servers go down - but have the decency to respond to us. Very unhappy. Andrew - CEO Landlord Certificates Ltd

Dishonest Reps Dishonest Reps. I was sold MHelpdesk with the guarantee it could perform specific functions and the ability to customize specialized sections of the program. However after getting the run around for weeks from reps trying to find "work arounds" to the features I was promised. I was finally told by a service rep that what i was promised was in fact NOT possible. However they charged me a fee for the "support" I got up to this point for a program that NEVER worked for us and I was constantly asked to "try this instead" rather than getting what I was promised and was paying for.