Great Experience Overall with Even Greater Results The maximum rating is in part a function of our exultation that came from ultimate success, though getting there was somewhat of a toil. Not realizing that we had a 500GB SSD card rather than a HHD aboard our 2019 27” iMac, I had ordered both a 4T SSD and a 2T card upgrade; the latter I ultimately installed and the other we arranged to return to OCW for a refund;Customer service was very accommodating…thank you. As for the installation process itself, the glass screen lifted off without any problem. We followed the excellent video step by step; After completing the installation I mistakenly taped down the glass front, plugged the iMac in and zero; the iMac refused to come to life. Ultimately I had to remove the glass and I carefully retraced my steps assuring myself that all the connections were properly seated, etc. And BEFORE replacing the glass, I plugged in the iMac and it immediately came to life. Setting up the drive, installing Sonoma, and letting Time Machine do its thing were pro forma, totally perfect. So word to wise; check out the device before closing it up. Also there ought to be a way to compare Model numbers rather than relying on the purported date of manufacture. Otherwise our revitalized iMac which is used for heavy duty Lightroom usage, is now zipping right along with considerably reduced latency and great image quality, BTW, We had previously maxed out the RAM onboard to 128GB from OWC which also helped a lot.

missleading Regrettably, I've found OWC's approach somewhat misleading. When you buy one of their Hardware Raid Solutions, it's not immediately clear that you also need to commit to an annual subscription for the SofRaid software (first 3 years are included). This detail is buried in the fine print, yet SofRaid is essential for both managing and utilizing the Raid. My experience with it has been fraught with issues, leading to periods, sometimes extending to months, where my Thunderbays were unusable (a quick glance at the Support Forum confirms I'm not alone). Consequently, the seemingly competitive initial purchase price escalates into a substantial total cost of ownership. In contrast, other leading brands like Promise, Qnap, and the now-defunct Drobo have historically included the necessary software at no extra charge

Dont deliver your purchase..Need to be… Dont deliver your purchase..Need to be serious doing business.. They commit to deliver... and dont do it. The dont send what you pay for in the the time they say. Live chat asistant not able to respond as expected. Better response if you want to, you can cancel your order

It's hard to argue with the value that… It's hard to argue with the value that OWC provides the computer and IT professional marketplace. Add to that, fast shipping and super-friendly customer support make doing business with the company a no-brainer! Note: John in technical support is the best. Ever.

Customer Service? I had my second disappointing experience with OWC customer service today. Seems like the CSRs are on a tight time allowance per call and do not take the time to read the question. First time the CSR looked for key words in questions and my responses and provided a response without actually reading all of the message content.Answers were garbage. Second time I asked about a feature for a specific external case. The response was some cases have the feature and some don't. Huh?