I ordered an IMac on Jan 29th I ordered an IMac on Jan 29th, expecting it to ship on the same day, as advertised on the website. I just spoke with an OWC representative who said he still had no idea when it would ship. System upgrades and the fact it is “the busy season” are not valid reasons. The order has been cancelled.

Defective laptop, $150 restocking fee to return I ordered a refurbished laptop that was found to be defective when received. It was an obvious and consistent issue. I requested a return authorization which they provided. But when they received it they kept a $150 restocking fee (plus the shipping charges I paid). After multiple times of contacting them the final word from them was that their techs were unable to duplicate the issue so they were not going to honor a full refund. It was very obviously defective. Something isn't right at OWC.

Bought a 16TB raid to replace an aging… Bought a 16TB raid to replace an aging Drobo. On installation, OWC renamed my existing Drobo and initialized it, causing me weeks of headache in restoring the data.

Excellent gear but NO SUPPORT… Excellent gear until something goes wrong. Support is understaffed and cannot help in any relevant way - you are left to your own devices. I purchased several of their most expensive thunderbolt docks, and neither had gone wrong in the past until one failed. It's a basic software/driver glitch, but they have been unable to resolve it for two months. It seems like they're on a 30s-per-ticket quota. They disqualified themselves as a provider of professional equipment. If you rely on these devices in a professional environment DO NOT BUY, find a compatible alternative, pay more and save money and time on support.

Quality issues and unhelpful support. OWC has been good and helpful for a number of years, but I recently notice a serious manufacturing defect in a product that is not far outside the warranty period. No solution was given other than I should buy a new one. They wouldn't even give a small discount on buying a new unit.