What a terrible company What a terrible company. They literally made three HUGE mistakes back to back and were unwilling to unable to correct any of them. Tied up my customers parts money for a solid week and delivered no product. They can bill your card with any zipcode or address even though this is against federal law.

No longer on our approved vendor list… No longer on our approved vendor list for a number of reasons ranging from poor quality products and poor customer service. Most recently, ordered a computer shown on their site and it took them about 1½ days to contact me to let me know they did not in fact have it in stock nor did they have an equal replacement. Far from it. Further, because of this experience I had to source the product elsewhere and not only did I find it for considerably less, but it also included an actual warranty with teeth and length, and the routine things one expects with buying a desktop, i.e., mouse and keyboard, which their unit did not. Going back still further, we have purchased a number of OWC branded HDs and they seem to all suffer from the same early failure rate, leading me to imagine they are using inferior grade drives. All of this coupled with a number of unpleasant to rude customer service experiences leaves me to conclude this is not a AAA vendor.

Dont deliver your purchase..Need to be… Dont deliver your purchase..Need to be serious doing business.. They commit to deliver... and dont do it. The dont send what you pay for in the the time they say. Live chat asistant not able to respond as expected. Better response if you want to, you can cancel your order

Purchased a hard drive for my 2015… Purchased a hard drive for my 2015 Retina Imac- Drive was DOA. The sata cable adapter was also faulty- Now my imac is a boat anchor. immediately my imac did not work and OWC says it s not their policy to address it because it was the installers fault (me). Apple authorized service documented the logic board failure and said it most likely resulted form the faulty OWC purchased components. Case: 00736437

Missing internal part Bought a 2014 Mac Mini with a 256GB PCIe and was going to install an SSD in the drive bay. Unfortunately, it was missing the SATA cable connector bracket, also called the Hard Drive Retaining Plate (Apple part # 076-00017) and the SATA connection cable. Contacted OWC support and was told that's how they're shipped, which implies that the relevant parts are deliberately removed prior to being sold. I've been buying from OWC since before the internet existed (early 90's) and they only had the monthly catalog; first time I've ever been disappointed in anything I've received.