Cannot connect with Tech Support I ordered a Thunderbolt Raid 4 to edit my film. The item arrived early, but then I found out I have to download software to operate the machine. I am having such a hard time contacting Tech support to get help. Is this Software included in the purchase? Why didn't I know about this hidden cost if it's not included? I need answers to these questions after spending over $1,000 on this machine.

Bought a Thunderbolt to 10G Ethernet… Bought a Thunderbolt to 10G Ethernet adapter. Thing was clearly defective, overheats after a few minutes of use. A brief peek into the vent holes of the chassis explains the problem (really lousy build quality, the heat is simply trapped inside). They won't acknowledge the problem and refuse to advance replace it.

Bought a 16TB raid to replace an aging… Bought a 16TB raid to replace an aging Drobo. On installation, OWC renamed my existing Drobo and initialized it, causing me weeks of headache in restoring the data.

I ordered an IMac on Jan 29th I ordered an IMac on Jan 29th, expecting it to ship on the same day, as advertised on the website. I just spoke with an OWC representative who said he still had no idea when it would ship. System upgrades and the fact it is “the busy season” are not valid reasons. The order has been cancelled.

Excellent gear but NO SUPPORT… Excellent gear until something goes wrong. Support is understaffed and cannot help in any relevant way - you are left to your own devices. I purchased several of their most expensive thunderbolt docks, and neither had gone wrong in the past until one failed. It's a basic software/driver glitch, but they have been unable to resolve it for two months. It seems like they're on a 30s-per-ticket quota. They disqualified themselves as a provider of professional equipment. If you rely on these devices in a professional environment DO NOT BUY, find a compatible alternative, pay more and save money and time on support.