KN95 masks Order #15494 I received my KN95 masks yesterday. They were delivered in less than two weeks which was as promised. I put them through the three tests recommended by the CDC to make sure they’re authentic. They passed with flying colors. Finally an honest company. An outstanding company to deal with. Thank you Edna from Customer Support.

Company is a scam Ordered KN95 masks on Jan 6 that were listed as in stock and promised to ship with in 2-3 days. Credit card charged immediately but masks did not ship until 1 month later. Received masks but they were not KN95. Called Covcare and sent them pictures of the masks as directed and was promised issue would be resolved within 48 hrs. Multiple calls to Covcare result in more lies being told each time and they refuse to correct the situation and just keep asking that I be patient and give them more time.

Completely unreliable - do NOT use I had ordered face masks mid June and required delivery mid July. The company told us they would ship "very soon" but didn't. Hence we instructed them to cancel the order end of June. They never reacted to our request for cancellation but instead shipped the item mid August(!) - 2 months after our original order date. 1 month after our required delivery date. And despite us instructing them to cancel the order. This company has one of the worst customer service I ever experienced. They are completely unreliable. I strongly discourage anyone from ordering products at this website.

False advertising of certified KN95 masks Also ordered KN95 masks advertised as CE certified, that were clearly fake, as they had gaps around the face. When they arrived there was NO barcode, either on the box, or the mask. The company requested photos of masks and boxes, then responded they were correct and as ordered. I replied that CE certification requires track and trace ability, which requires bar codes, lot numbers, or the like. Never heard back.

If you’ve been scammed by Covcare If you’ve been scammed by Covcare, report the company to the BBB. Also consider contacting local news and sharing your experience. Keep a detailed record of any and all correspondence with customer service and management at the company. That’s what I’m doing. If this company is knowingly trafficking counterfeit masks that put public health at risk it can be held accountable. This is unconscionable. Good luck and stay safe.