Server keep getting wiped, Support NONE EXISTENT. In little over a year the server has had huge downtime. Support is none existent and they literally delete down time history on their status page so that it looks like they never have any incidents. Even when the status page claims a server is up it is often in a completely wiped state (ie. powered on but effectively none operation) In the last 3 months they have twice had all their servers wiped. Every time they act like nothing is wrong and support ticket either get deleted or just left unanswered. They also always blame the software developers for these issues. I mean they blame Plesk, then some other software then Plesk again. That is of course if you actually manage to catch one of their twice yearly blog posts that get deleted not long after, so that few people see them. I'd strongly recommend that you seriously consider your options before trying Rootpal.

This company is terrible This company is terrible. They sold their service with a lifetime license on Appsumo. Support was reasonable in terms of response times to start with, but around a month ago, they lost a lot of servers due to what seems like a data breach. They have not communicated with customers. I actually found out when a client's website wouldn't load and they contacted me. And the cause was on an obscure post on their LinkedIn profile. Since then they have refused to answer support tickets. Responses from me get automatically closed down when they themselves don't reply back. Stay away from them if you value your content and time.

STAY AWAY (WARNING) If you're looking for a reliable and affordable web hosting service, Rootpal is not the right choice. I invested $300 on their Appsumo deal, and now my websites are down and I can't get any support from Rootpal. Their user portal is also down, so I wouldn't recommend them to anyone. Rootpal is a total scam. Do not waste your money on this company. Once i got a chance to talk and asked for refund and they refused straight away, moreover it's Appsumo's responsibility and when i talked to them they are also refusing for refund even though it's their fault to bring on board a fake company. So for me ROOTPAL and APPSUMO both are fraudulent companies.

They abused an Appsumo deal and sold… They abused an Appsumo deal and sold thousands of deals, then they locked the access and destroyed all hosted content of customers. Never replied and stole the money. Do not purchase anything from these scammers.

Do you want a website that is 99% down?! Do you want a website that is 99% down instead of up?! Do you want a cloud storage where data ISN'T secured and unavailable for 99,99%? The rootpal is your company to go to! Never in my life had such a bad experience with a hosting company in every single way. More down then up, they are never to blame, always due to whmcs, Plesk you fill in another company/system if you want... Support NOT there, logging into account down for God knows how long now. This hell been going on for months, I restored own backups and moved all to reliable hosting companies.