It`ll be 3.6 out of 5 It`ll be 3.6 out of 5. Cuz dspite of the free features and a quite decent defence system - the antivirus is a bit too heavy in terms of system resources usage(goes completely fine only on my main pc which is overpowered compared to the normal home one) and the av also fails on detecting some common threats, however I submitted those to research so I hope that`ll be fixed. Everything else is convenient and fine.

We use these guys for SSL certificates We use these guys for SSL certificates, since they're the 'industry standard' I paid a few thousand pounds for one earlier this year, and due to 'problems processing the payment' their end, we paid again. By the time the payments showed on our accounts, we noticed both had been successful, so 3 months ago asked for a refund. Instead they took another payment from us. This was noted weeks ago, and the apathy are getting from their customer services / billing support is pathetic. We're still down substantial money, and no sign of it being refunded in any hurry (if at all!). Their customer services is dire - it's taking many emails across symantec and phone calls before we get any response, and the responses haven't been helpful so far! In the meantime we learn Google Chrome will soon start treating them like the bad boys of SSL certs. Come back VeriSign, all is forgiven!

Terrible customer support A Symantec software caused severe problems and interfered with my internet connection which did not work anymore. When I asked the hotline for help, they first gave me a number that did not work. When I called the hotline again the next day, I had a different person on the line. He told me that I should figure it out on my own and hung up mid sentence as I responded. Never experienced anything like this. I want to point out that I am a very calm person and did not ask or say anything unreasonable. There was no reason for him to hang up.

I am a fully paid up subscriber to … I am a fully paid up subscriber to Norton Anti-Virus and Internet Security with VPN. Yesterday my Norton would not load. I had to uninstall then reinstall. Today my VPN will not connect. I have spent all morning Tweeting to support who seem to think I have nothing better to do then wait for their replies. I am fed-up with being hacked, blocked and slowed on the Internet. Everyday my internet access in the U.K gets slower and slower on my computer even with all the features of Norton loaded onto it. I would at least compare Security Companies and read reviews before considering using Norton.

Absolutely dreadful company Absolutely dreadful company. This final incident was a business-to-business engagement, they screwed up which caused my customer problems. My customer wants answers about what broke but Symantec won't talk to me! Am checking about contract breach now but it shouldn't come to this, they have no pride in themselves.