Absolutely disgusting service Absolutely disgusting service, Broadcom have now taken over Symantec and the service is the worst I have ever seen. God help you if you get a virus as THIER IS NO SUPPORT NOW. The telephone number will make you wait for 1 hour and then when I spoke to a rude customer service agent and asked for his manager, he just put the phone downon me. COMPANY HAS LOST THE PLOT! Will have to look for another antivirus company for my 1000 licenses required. A 10-year-old customer LOST!

Excellent customer service… UPDATE on Aug 17, 2018: A few days after letting Norton know about the following review, Ms. Sarah O'Flaherty reached out to me and resolved this matter to my satisfaction so I am upgrading this review to five-star and also changing the review title. Sarah is an asset to Norton and Symantec and as long as people like her are there, customer service isn't yet dead - way to go Sarah and Norton. Original review on August 13, 2018: Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so emailed Norton Customer Service and after they first denying it saying its not available for my billing address, finally agreed to give me that rate. I confirmed correct billing address and credit card details for them and that was a few weeks ago. Since then, no news, only radio silence. After waiting couple weeks, I then sent an email regarding this to their CEO Greg Clark and now it's a week and no news from him, not even a courtesy reply saying they have received my email. Compared to them, all other companies I have dealt with at least have the sense, the courtesy, to acknowledge that they have received my email. I give them ZERO stars.

Slows Down The PC I recently had to switch to Norton Internet Security after my McAfee subscription had run its course and caused me a lot of headaches. Unfortunately Norton turned out to be even worse and my syystem is running horribly slow and jerky except my Alienware Dell laptop (no honey without money as usual). The customer care is no help either. I have made a mistake but hope others do not follow it. Steer clear!!

Greedy Norton. Norton will only renew your cover if you agree to an automatic payment next time it's due, this will be at a hugely inflated price.Kaspersky is a far cheaper and superior product that can be renewed manually at an agreed price.

Absolutely dreadful company Absolutely dreadful company. This final incident was a business-to-business engagement, they screwed up which caused my customer problems. My customer wants answers about what broke but Symantec won't talk to me! Am checking about contract breach now but it shouldn't come to this, they have no pride in themselves.